Daily Digest – January 21. Getting to Know Robert Salmon of George Brown Associates; Kraninger Resigns as CFPB Director

GETTING TO KNOW ROBERT SALMON OF GEORGE BROWN ASSOCIATES

  • Robert Salmon is that rare breed of individual who started in the collection industry, left, and then came back. In fact, the agency he came back to, he bought in 2016. You also have to admire his determination to be be a true partner to his clients and his willingness to embrace change. Read on to learn more about Robert and the specific snack he likes to eat while watching college football on Saturday afternoons. This series is sponsored by Applied Innovation.

KRANINGER RESIGNS POST AS CFPB DIRECTOR

  • At the request of President Joe Biden, Kathleen Kraninger resigned as director of the Consumer Financial Protection Bureau yesterday, effective immediately. The move paves the way for her to be replaced by Rohit Chopra, once he is confirmed by the Senate.

BIDEN SIGNS FLURRY OF ORDERS ON DAY ONE OF PRESIDENCY, INCLUDING THOSE AFFECTING ARM INDUSTRY

  • President Joe Biden wasted no time getting to work after his inauguration yesterday, signing a number of executive orders, including at least one that will impact the accounts receivable management industry.

THE BEST TECH YOU HAVEN’T HEARD ABOUT YET

  • Technology is rapidly re-shaping the world we live in and the way in which debts are collected. But many companies in the ARM industry remain reluctant to invest in new technology. Some are afraid of being sued. Others reject the idea that technology can make a big difference in contact and communication rates. While that way of thinking is evaporating across the industry, it has left many companies behind in terms of adopting new tech to help their businesses.

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The Daily Digest is sponsored by Prodigal. Prodigal is bringing the power of AI and machine learning to lenders, creditors and collection agencies. Prodigal’s world class speech recognition software, monitors every call for compliance and collector performance with its AI trained for optimal accuracy and actionable results. Prodigal unlocks hidden value in a collection contact centre’s vast corpus of unstructured audio data by making it searchable and enabling them to improve compliance, increase operational efficiency and win new clients.

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