EDCA JUDGE GRANTS MTD IN FDCPA SERVICE FEE CASE
- A District Court judge in California has granted a defendant’s motion to dismiss a class-action lawsuit after it was sued for violating the Fair Debt Collection Practices Act when it was sued because the collection agency it placed a debt with sent a collection letter that indicated the plaintiff would have to pay a service fee if he made a payment using a debit or credit card.
FCC FINES ILLEGAL ROBOCALLER $10M
- The Federal Communications Commission has assessed a $10 million fine against an individual accused of illegally using Caller ID in violation of the Truth in Caller ID Act to spoof thousands of robocalls that spewed racist and xenophobic messages.
MINNESOTA AG FINES, BANS STUDENT LOAN DEBT SETTLEMENT COMPANY
- The Attorney General of Minnesota has obtained a settlement with a student loan debt relief company that illegally collected fees from individuals and misrepresented its services that will see the company pay the state more than $11,000 and cease operations in the state.
CFPB ISSUES GUIDELINES FOR WORKING WITH LIMITED ENGLISH PROFICIENCY CONSUMERS
- The Consumer Financial Protection Bureau has released a series of guidelines for companies in the financial services industry when dealing with individuals for whom English may not be their primary language. The guidelines echo a similar rule that was enacted last year in New York City, but stop short of requiring companies to adhere to the guidelines.
WORTH NOTING: A cat that was thought to have died in a mudslide three years ago was found alive and roaming the streets … Can you find the mountain lion in this photo? … The most expensive home in the United States is going up for sale. The price tag? $340 million … A look at what’s inside President-elect Biden’s $1.9 trillion stimulus plan … Taco Bell is bringing back potatoes … Meet people who are using their stimulus money to help those in need … Looking ahead to this weekend’s NFL playoff games … President-elect Biden is calling on Congress to cancel $10,000 of student loans.
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The Daily Digest is sponsored by Prodigal. Prodigal is bringing the power of AI and machine learning to lenders, creditors and collection agencies. Prodigal’s world class speech recognition software, monitors every call for compliance and collector performance with its AI trained for optimal accuracy and actionable results. Prodigal unlocks hidden value in a collection contact centre’s vast corpus of unstructured audio data by making it searchable and enabling them to improve compliance, increase operational efficiency and win new clients.