Getting to Know Mary Hare of Vital Recovery Services

The “Getting to Know” series is sponsored by Arbeit. Arbeit is a powerful, and easy to use communications platform that empowers businesses to reach more consumers. Innovative by nature, we are constantly listening to and understanding the businesses we partner with and developing long term industry relationships that allow us to be proactive in anticipating industry needs.

Too many of us do not recognize our career journey for what it is and how it makes us unique. Mary Hare is not one of those people. By working in just about every area of collections during her career in the industry, she understands the perspective it provides her and does not take that for granted. Read on to learn more about Mary and her simple request for those making the laws that govern collections.

Name: Mary Hare
Company: Vital Recovery Services
Job Title: Chief Compliance Officer/Director Back Office
Length of time at current position: 18 months
Length of time in industry: Seven years

How did you get your start in the industry?
I started as a collector and worked my way up to Trainer, Quality Assurance Manager, and Director of Operations.

What is your career highlight so far?
Honestly, I feel there are never highlights in this industry as it always seems it’s not good enough : ) For me, the fact that I have worked in every part of collections — except IT — in seven years is my personal highlight.

When or how are you most productive?
Between 10am and 2pm.

Which industry professional do you admire most?
I have been inspired by several people for all different things.

What is one thing you do better than everyone else?
I am not sure that I do it better than everyone else, but I am very organized.

What do you like most about this industry?
The fact that we are underrated and automatically deemed as the “bad people.” The economic lifecycle would not be complete without collections.

What is one thing you wish you could change about this industry?
The interpretation of laws : ) Why can’t they just tell us how to do it instead of making us interpret how to do it.

If you weren’t in this industry, what would you be doing?
A career where I was helping others on a daily basis and could see automatic results.

Describe a typical work day.
Never a dull moment. Same tasks never the same situation. Constant.

What is your guilty pleasure?
Making sure my emails are cleaned with no notifications : )

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What is the best advice you’ve ever received?
Know your audience. You can’t change others so you adapt accordingly. Common since to you is not the same common sense to others.

What are you currently reading?
Nothing, I don’t have enough time. But if I was, It would be for pleasure – John Grisham anything

The “Getting to Know” series is sponsored by Arbeit. Arbeit is a powerful, and easy to use communications platform that empowers businesses to reach more consumers. Innovative by nature, we are constantly listening to and understanding the businesses we partner with and developing long term industry relationships that allow us to be proactive in anticipating industry needs.

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