Getting to Know Emily Campbell of Berlin-Wheeler

I am thrilled to announce that the “Getting to Know” series is now being sponsored by Arbeit Software. Arbeit is a powerful, and easy to use communications platform that empowers businesses to reach more consumers. Innovative by nature, we are constantly listening to and understanding the businesses we partner with and developing long term industry relationships that allow us to be proactive in anticipating industry needs.

Hearing the stories of people who have started at the bottom and worked their way up the corporate ladder is always inspiring, and Emily Campbell’s story is just as motivating. Starting as a collection agent nine years ago, she is now a Senior Call Center Operations Manager at Berlin-Wheeler in Kansas. Read on to learn more about Emily, her ability to pick the right kind of reaction in any situation, and what she can do that 80% of the people on Earth are not able to accomplish.

Name: Emily Campbell
Company: Berlin-Wheeler, Inc.
Length of time at current position: Four years.
Length of time in industry: Nine years.

How did you get your start in the industry?
I began in the ARM industry working on a government contract collecting for defaulted student loans.

What is your career highlight so far?
My progression from an agent to overseeing operations. I’ve had a unique and enjoyable journey to this point learning the ins and outs from start to finish. I had the most fun helping with training in opening a center in Florida during the winter months instead of being in the Midwest!

When or how are you most productive?
I am most productive first thing in the morning and when everyone is asleep at home. I chalk it up to the break; break with sleep and the break from work with family time before diving back in.

Which industry professional do you admire most?
They are no longer in the industry, but my previous mentor. He was very good at interacting with every person he came in contact with. I learned a lot from him, helping me build a team, not managing staff.

What is one thing you do better than everyone else?
Wiggle my ears.

What do you like most about this industry?
The diversity and daily evolution of the process.

What is one thing you wish you could change about this industry?
The regulations the inhibit our ability to collect effectively.

If you weren’t in this industry, what would you be doing?
Traveling the world playing music.

Describe a typical work day.
Never the same. I love it. I oversee different lines of business and could be pulled any direction at any given moment.

What is your guilty pleasure?
The Sims.

The Getting to Know Series is Sponsored By:

What is the best advice you’ve ever received?
To determine if my response is logical or emotional and which one is needed for the situation.

What are you currently reading?
Two books – “The Moon is a Harsh Mistress” by Robert A. Heinlein and “To a God Unknown” by John Steinbeck

What is one fact you’d like everyone in the industry to know about you?
I truly believe we are one big team.

Who else would you like to see answer these questions?
Agents and different groups that support the ARM industry. For example, Traci Carter our Learning and Development Manager who oversees our collections training, or Juan Saenz, one of our floor supervisors.

The “Getting to Know” series is sponsored by Arbeit Software. Arbeit is a powerful, and easy to use communications platform that empowers businesses to reach more consumers. Innovative by nature, we are constantly listening to and understanding the businesses we partner with and developing long term industry relationships that allow us to be proactive in anticipating industry needs.

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