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Getting to Know Nikki Noyes of Stoneleigh Recovery Associates

I am thrilled to announce that the “Getting to Know” series is now being sponsored by TCN. TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as SMS, email, predictive dialer, IVR, call recording, and business analytics required to optimize operations while adhering to callers requests. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.

Someone really has to love what they do to volunteer their time for a state-run agency that is “charged with providing expert knowledge and advice on disciplinary matters and professional performance and conduct of the collection agency.” Volunteering for that job proves Nikki Noyes has found a home in the credit and collection industry and the industry is definitely better off because of it. Read on to learn more about Nikki, and how she can combine two guilty pleasures into one.

Name: Nikki Noyes
Company: Stoneleigh Recovery Associates
Length of time at current position: Eleven years
Length of time in industry: Twelve years

How did you get your start in the industry?
I had administrative office experience.

What is your career highlight so far?
Applying and receiving the volunteer position on the Illinois Department of Financial and Professional Regulation Collection Agency Board.

When or how are you most productive?
After 10am.

Which industry professional do you admire most?
Steve Fuernstahl.

What is one thing you do better than everyone else?
Audits, lol.

What do you like most about this industry?
Even though the industry is constantly changing, there is security in the fact that credit and collections will never be obsolete.

What is one thing you wish you could change about this industry?
Bad actors that created the stereotypes.

Describe a typical work day.
Review daily reports, respond to client emails, investigate complaints, and internal audits.

What is your guilty pleasure?
Junk food? Jersey Shore? Eating junk food while watching Jersey Shore! LOL.

The Getting to Know Series is Sponsored By:

What is the best advice you’ve ever received?
Your Monday morning thoughts set the tone for the whole week.

What are you currently reading?
Accountsrecovery.net 😊

What is one fact you’d like everyone in the industry to know about you?
All of the handbooks for SRA were written by me, in my tone of voice. If you knew me personally, you could hear me in them.

Who else would you like to see answer these questions?
Kelly Knepper-Stephens

I am thrilled to announce that the “Getting to Know” series is now being sponsored by TCN. TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as SMS, email, predictive dialer, IVR, call recording, and business analytics required to optimize operations while adhering to callers requests. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.

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