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Getting to Know Dan Desatnick of The Allen Daniel Associates

I am thrilled to announce that the “Getting to Know” series is now being sponsored by TCN. TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as SMS, email, predictive dialer, IVR, call recording, and business analytics required to optimize operations while adhering to callers requests. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.

Is collecting thicker than blood? It might be for Dan Desatnick. It took only two years after starting a collection agency with his then brother-in-law for Dan to buy out his partner, and he’s been running the show ever since. Read on to learn more about Dan and why he means what he says when his sarcasm is second-to-none.

Name: Daniel B. Desatnick
Company: The Allen Daniel Associates, Inc.
Length of time at current i: 47 years
Length of time in industry: 47 years

How did you get your start in the industry?
I took my then brother-in-law out the night before his wedding. He was a “telephone collector” and suggested we start our own collection agency. I didn’t really know what that meant but I was interested in working for myself. We opened our doors six months later. Two years later, I bought him out.

What is your career highlight so far?
Being elected to ACA International’s Board of Directors.

When or how are you most productive?
Being in charge of the bottom line and responsible for seeing that all employees continue to be paid a living wage are things that make me self-motivated most of the time. I also love working early morning hours.

Which industry professional do you admire most?
Fred Kirschner; Charlie Black; and Nick DiGiovanni, Jr.

What is one thing you do better than everyone else?
My sarcasm is second to none!

What do you like most about this industry?
Friendships throughout the country and sharing among fellow members.

What is one thing you wish you could change about this industry?
Get rid of frivolous lawsuits against legitimate businesses; get rid of any bad actors who may injure those who operate honestly and ethically.

If you weren’t in this industry, what would you be doing?
DH for the Red Sox.

Describe a typical work day.
One of the great things about owning/operating your own business is that there are no “typical” work days.

What is your guilty pleasure?
I don’t feel at all guilty about it but I absolutely love to travel, especially to new places. Travel throughout South America is my current passion.

The Getting to Know Series is Sponsored By:

What is the best advice you’ve ever received?
“Sell more, collect better.”

What are you currently reading?
“The Killing Collective” by Barry Eisler

What is one fact you’d like everyone in the industry to know about you?
Tom Haag, Rick Doane (he uses an alias), and I work as male models, winning countless awards for our sartorial splendor.

Who else would you like to see answer these questions?
Leah Dempsey.

I am thrilled to announce that the “Getting to Know” series is now being sponsored by TCN. TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as SMS, email, predictive dialer, IVR, call recording, and business analytics required to optimize operations while adhering to callers requests. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.

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