A survey of 1,600 executives from healthcare facilities across the country has revealed the leading vendors in 20 different financial categories, based on customer satisfaction and client experience.
The results of the survey, conducted by Black Book Research, were released yesterday. More than 1,200 different facilities participated in the survey.
In the category of “Revenue Recovery Solutions,” 25 different companies were ranked.
- TRANSUNION
- SAGE INACCT
- OPTUM360
- CHANGE HEALTHCARE
- PARALLON
- STREAMLINE HEALTH
- NTHRIVE
- BESLER
- REVINT SOLUTIONS
- ORMED MIS
- INTERSECT HEALTHCARE
- ASCEND HEALTHCARE
- ECATALYST REVENUE RECOVERY
- SHERLOQ SOLUTIONS
- MEDINOUS
- PMMS
- THE PATRIOT GROUP
- QUADAX
- HYLAND SOFTWARE
- KEMBERTON
- MCRC GROUP
- HEALTHCARE RECOVERY GROUP
- REVERGENCE HEALTHCARE
- ALEGIS
- SOUTHWEST RECOVERY
A continued reduction in overall margins at hospitals and healthcare facilities has placed an increased emphasis on revenue cycle management and the effectiveness of third-party service providers. Health system margins are below 3% nationally, according to Black Book, creating an urgent need for digital financial transformations at healthcare facilities.
“The latest wave of challenges accompanying the shift to value-based care finds most providers navigating through empowering virtual health, initiating highly patient positive experiences and sinking margins,” said Black Book’s Managing Partner Doug Brown. “The lack of advanced analytic tools, strategic dysfunction caused by failed software integrations and outdated dashboard and decision support systems has put focus on the immediate technology needs of Chief Financial Officers.”
The top-ranking company in each of the categories were:
PROVIDER CONTRACT MANAGEMENT & OPTIMIZATION SOLUTIONS
AXIOM BY KAUFMAN HALL
REVENUE RECOVERY AND ACCOUNTS RECEIVABLE SOLUTIONS
TRANSUNION
ENTERPRISE FINANCIAL PLANNING & RCM CONSULTANTS
KAUFMAN HALL
COMPLEX CLAIMS SOLUTIONS
ARGOS HEALTH
ENTERPRISE BUSINESS DECISION SUPPORT & COST ACCOUNTING SOLUTIONS
AXIOM BY KAUFMAN HALL
ENTERPRISE PATIENT MASTER INDEX & CLEAN UP
VERATO
PATIENT PAYMENT TECHNOLOGY & SOFTWARE
WAYSTAR
PATIENT REVENUE ANALYTICS SOLUTIONS
REVSPRING
INPATIENT CLAIMS MANAGEMENT SYSTEMS
WAYSTAR
AMBULATORY CLAIMS MANAGEMENT & PHYSICIAN CLEARINGHOUSE SOLUTIONS
AVAILITY
CHARGEMASTER SOLUTIONS
NTHRIVE CDM
ENTERPRISE DOCUMENT MANAGEMENT & IMAGING
CIOX HEALTH
ENTERPRISE RESOURCE PLANNING
PREMIER ERP
PATIENT ACCESS SOFTWARE
RECONDO TECHNOLOGY PATIENT ACCESS
HOSPITAL INPATIENT ACCOUNTING SYSTEMS
MEDITECH C/S PATIENT ACCOUNTING
END-TO-END RCM SOFTWARE & TECHNOLOGY, HOSPITAL CHAINS, SYSTEMS, CORPORATIONS, INTEGRATED DELIVERY NETWORKS & CORPORATION
OPTUM360