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12% of Outpatient Providers Planning to Switch RCM Providers: Survey

Nearly one-in-eight outpatient medical providers are planning on replacing their revenue cycle management providers during the next 18 months, according to a recently released survey.

The survey asked 153 ambulatory service providers a series of questions about the different technology services they used. Twelve percent of those surveyed said they were planning to find a new RCM provider, compared with 27% that are planning to replace their electronic health records provider, and 18% who are going to replace their patient engagement provider.

When asked why they are looking for new providers, the responses were:

  • 33% said the current solutions are not fitting their needs
  • 20% said other solutions offer better value
  • 19% said they are having a negative experience with their current provider
  • 18% said the current provider lacks the functionality they need
  • 5% said price

When asked why they are staying with their current provider, the most popular response was that they were pleased with their current provider, but the financial costs associated with switching to a new service and the disruption that changing would create were also popular responses.

The most important area to consider when choosing a new provider was the product’s ease of use, according to the survey results.

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