Capital Management Services is looking to hire 100 additional employees for its New York locations, according to a published report.
The company operates five locations — four in Western New York and one in Pennsylvania. Between the five offices, the company currently has about 1,000 employees, and the company is expanding because it is being “rewarded” with more accounts by its clients, said Larry Costa, president of the agency.
Costa would not name the clients, but did say they are “among the largest financial institutions in the country.”
The company was founded in 2000 as a collection agency, but has expanded during the past few years to also provide traditional call center services, Costa said. Those include handling mortgage servicing questions from individuals, loan verifications, and activating credit cards.
“We’ve really changed the complexion of the company, and we’re doing very well,” Costa said in the report.
The 100 new employees will include a mix of call center agents and managers, according to the published report. Wages start at $13 per hour, but can be higher based on the employee’s experience, Costa said in the report.
Capital Management is not the only company in Western New York looking to hire more collectors and employees.