Daily Digest – February 22. Judge Dismisses FDCPA Suit Over Lack of Proper Creditor Notification in Letter; Could Voice Print Technology Help Ease RPC Awkwardness?

The Daily Digest is sponsored by Microbilt. Designed to help debt collection professionals, MicroBilt’s platform of recovery and skip tracing tools provide quick, convenient, and current data that help you prioritize and successfully track people down and collect. Keep your skip tracing and debt recovery efficient and effective! Contact us to find out about our 90 Day Try Us Program. Call 800-884-4397 or visit www.microbilt.com.

JUDGE DISMISSES FDCPA SUIT OVER LACK OF PROPER CREDITOR IDENTIFICATION IN LETTER

• A District Court judge in New York has granted a defendant’s motion to dismiss a lawsuit after it was accused of violating the Fair Debt Collection Practices Act by not explicitly using the word “client” or “creditor” when referring to the creditor to whom a debt was owed in a collection letter.

COULD VOICE PRINT TECHNOLOGY HELP EASE RPC AWKWARDNESS?

• Could a technological solution to establishing right-party contact be underneath the credit and collection industry’s noses? It might appear so. A number of financial institutions are rolling out technology that uses an individual’s voice to identify and authenticate the person before ever speaking to a representative. For a collection agency, not having to go through the awkward identification procedure may help collectors establish a rapport with individuals faster and help recover more money.

EXPANDING AGENCIES NEED TO LOOK BEYOND CITIES FOR PROSPECTIVE EMPLOYEES

• In cities across America, a pattern is emerging — there are more job openings than there are individuals looking for work. But there are still 13 million individuals living in the United States who are unemployed, working part-time or who have given up on finding a job.

PDCFLOW OFFERS NEW EMV POINT OF SALE INTEGRATION

• PDCflow, the complete Accounts Receivable Payment Hub, has announced a Point of Sale (POS) integration, offering more payment channels–and greater convenience–to its customers.

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The Daily Digest is sponsored by Microbilt. Designed to help debt collection professionals, MicroBilt’s platform of recovery and skip tracing tools provide quick, convenient, and current data that help you prioritize and successfully track people down and collect. Keep your skip tracing and debt recovery efficient and effective! Contact us to find out about our 90 Day Try Us Program. Call 800-884-4397 or visit www.microbilt.com.