Daily Digest – November 8. Getting to Know Jonathon Harbin of Frost-Arnett; Telephony Experts Share Tips to Help Improve Calling Campaigns, Keep Costs Down

The Daily Digest is sponsored by Beam Software. A Microsoft Gold Certified Partner, Beam is a thought leader in portfolio management and collection software. They offer both cloud-based and on-premise solutions to accommodate the entire collection continuum. For more information, please visit www.beamsoftware.com or call (800) 212-2326.

 

GETTING TO KNOW JONATHON HARBIN OF FROST-ARNETT

• It is always interesting to see how different individuals view the ARM industry. To wit, an overwhelming number of individuals who have participated in this series have all answered the question, “What is one thing you wish you could change about this industry?” in a similar fashion — changing the public perception or the negative stigma that is associated with debt collections. Not Jonathon Harbin. A technologist to the core, Harbin, the Chief Information Officer at Frost-Arnett, would establish common data standards if he had a magic wand and could make one change to the industry. Read on to learn more about Harbin and how, even in his downtime, he never really stops learning or working.

 

TELEPHONY EXPERTS SHARE TIPS TO HELP IMPROVE CAMPAIGNS, KEEP COSTS DOWN

• Collection agencies should be constantly testing their calling campaign strategies to identify trends and tweaks to help improve right-party contacts and successful connections, a panel of ARM industry technology experts agreed during a webinar yesterday, but the key is being able to identify honest-to-goodness trends from anomalies that may have an indirect impact on the results of a campaign.

 

REP. WATERS SAYS BCFP ‘UNDER ATTACK,’ VOWS TO ‘UNDO SOME OF THE HARM’ UNDER MULVANEY

• Rep. Maxine Waters, who will likely be the next chair of the House Financial Services Committee, made her first comments yesterday following Tuesday’s midterm elections, and said the Bureau of Consumer Financial Protection is “under attack,” and that she wants to “undo some of the harm” that has been done by acting director Mick Mulvaney.

 

NORDIS TECHNOLOGIES PROMOTES SUZZI MORRISON TO CTO

• Nordis Technologies has promoted Suzzi Morrison from Vice President of Technology to Chief Technology Officer of the innovative customer communication management and payments solutions company.

 

WORTH NOTING: A tragedy in Southern California: 12 people were killed in a country music bar …A judge in Texas had an interesting reaction to losing his seat on Tuesday … Would you reject $300 million if someone offered it to you? … President Trump and a reporter from CNN got into it in a big way yesterday … Was Jeff Sessions’s signature on his resignation letter a last passive-aggressive stab at the president? … How to talk about politics at work … How to answer when asked “What is your greatest weakness?” … The Girl Scouts are suing the Boy Scouts … Why we spend money on things we shouldn’t … How being quiet will help you sell more.

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The Daily Digest is sponsored by Beam Software. A Microsoft Gold Certified Partner, Beam is a thought leader in portfolio management and collection software. They offer both cloud-based and on-premise solutions to accommodate the entire collection continuum. For more information, please visit www.beamsoftware.com or call (800) 212-2326.