Susan K. Hayes, President of Leading Mid-Atlantic Collections Agency Alacrity Collections, Confirmed for 6th Term on Maryland Collection Agency Licensing Board

ANNAPOLIS, MD (July 16, 2018)—Susan K. Hayes, president and founder of Annapolis, Md.-based Alacrity Collections Corporation, has been confirmed to serve a sixth term on the Maryland Collection Agency Licensing Board.

Hayes was first nominated to the Board in 1997. Since then, she has contributed over 36 years of collections and client relationship expertise, demonstrated by Alacrity’s tremendous growth and collections recovery rate standing at twice the national average.

“I have been proud to serve on this important Board and look forward to continuing my support of our industry and the State,” said Hayes. “As the owner of a debt collection agency myself, I take my role on the Board very seriously. We have a responsibility to treat consumers with utmost respect while collecting overdue receivables on behalf of client companies.”

The Maryland Collection Agency Licensing Board is a four-member, non-partisan group of business and consumer representatives nominated by the Governor. It exists to protect Maryland citizens from abusive debt collection practices. The board has the power to both grant and revoke collection agencies’ licenses, addresses written complaints, conducts hearings on alleged violations, mediates disputes, and issues orders requiring licensees to correct violations. The board also informs both licensees and the public about abusive debt collection practices.

Hayes was officially sworn in on July 12th by Robert P. Duckworth, Clerk of the Circuit Court for Anne Arundel County.


About Alacrity Collections Corporation

As one of the premier collection agencies in the mid-Atlantic, Alacrity Collections Corporation has been serving businesses and healthcare providers since 1982. Headquartered in Annapolis, Md., Alacrity takes great pride in generating a solid return for clients while maintaining an excellent reputation. In fact, according to national statistics collected by ACA International (formerly The American Collectors Association), Alacrity outperforms the industry average collection rate by considerable margins. Alacrity specializes in assisting healthcare providers with their overdue accounts receivable, but also serves a variety of other industries. For more information, call 1-800-752-9663 or visit

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