Home / Daily Digest / Daily Digest – May 15. FCC Begins Process of Updating TCPA Following Appeals Court Decision; Former CFPB Employees Blast Idea of Closing Access to Complaint Database

Daily Digest – May 15. FCC Begins Process of Updating TCPA Following Appeals Court Decision; Former CFPB Employees Blast Idea of Closing Access to Complaint Database

The Daily Digest is sponsored by Beam Software. A Microsoft Gold Certified Partner, Beam is a thought leader in portfolio management and collection software. They offer both cloud-based and on-premise solutions to accommodate the entire collection continuum. For more information, please visit www.beamsoftware.com or call (800) 212-2326.

 

FCC BEGINS PROCESS OF UPDATING TCPA FOLLOWING APPEALS COURT DECISION

  • The Federal Communications Commission has begun taking the steps to update the Telephone Consumer Protection Act following a ruling in a lawsuit filed against the agency by ACA International that struck down many of the changes it had made back in 2015.The announcement by the FCC’s Consumer and Governmental Affairs Bureau comes just a few days after a petition was submitted to the FCC by a number of trade groups, including ACA International and others from the banking and financial services industry.

 

FORMER CFPB EMPLOYEES BLAST IDEA OF CLOSING PUBLIC ACCESS TO COMPLAINT DATABASE

    • A number of former employees at the Bureau of Consumer Financial Protection, including some who were among the first hires at the agency and helped build the consumer complaint database portal, had some harsh words for acting director Mick Mulvaney’s announcement that the CFPB is considering not making the database accessible to the public.
  • Make sure you read all the way to the bottom of the article to hear from one industry executive who had his own harsh words for those who were quoted in the article.

 

SCHOOLS USING CONSULTANTS TO ‘MANIPULATE’ DEFAULT RATES: GAO STUDY

  • As more and more colleges are hiring consultants to help students manage their student loans, those consultants are too often steering individuals toward bade decisions in the name of keeping default rates down, according to a study conducted by the General Accountability Office that was released late last month.

 

SLIGHTLY MORE PEOPLE EXPECT TO START MISSING DEBT PAYMENTS IN NEXT 12 MONTHS: FED DATA

  • Slightly more individuals think they will miss a minimum debt payment during the next 12 months, according to the Survey of Consumer Expectations released yesterday by the Federal Reserve Board of New York, but that total is still incredibly low compared to where it was even 18 months ago.

 

CONVOKE ADDS COMPLAINT MANAGEMENT FEATURE TO ITS PLATFORM

  • Convoke, a leader in SaaS solutions for the debt collection market, today announced the most recent software update to its debt collections compliance and management hub. Each year, Convoke develops and releases several updates to its platform to support its clients’ evolving needs. This latest major release includes the introduction of Convoke’s consumer complaints management feature, and the expansion of its auto repossession functionality.

 

HEALTHCARE COLLECTIONS-I COMPLIANCE DIRECTOR MAC JOHNSTON EARNS CCCO DESIGNATION

  • Mac Johnston, Compliance Director of Healthcare Collections-I, L.L.C. (HCI) was awarded the Credit and Collection Compliance Officer designation from ACA International on March 29, 2018.

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The Daily Digest is sponsored by Beam Software. A Microsoft Gold Certified Partner, Beam is a thought leader in portfolio management and collection software. They offer both cloud-based and on-premise solutions to accommodate the entire collection continuum. For more information, please visit www.beamsoftware.com or call (800) 212-2326.

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