Despite its state motto, Virginia is definitely not for lovers. At least not unless they are using the R-rated version of the word.
Individuals in Virginia are the most likely to curse during live chats with customer-service professionals, according to LivePerson, a live chat and messaging technology platform. LivePerson analyzed 35 million online chat interactions with its customers and in nearly 7% of online chats involving someone from Virginia, that person cursed.
Closely behind Virginia was New Mexico, which had people swear during 6.23% of the time.
In case you think the results might just be a result of the types of companies that the individuals are chatting with, LivePerson works with The Home Depot, Citibank, Adobe, and HSBC. There is an anonymity component to live chats that may give people more confidence in swearing because they’ll never be called out for it by the people they are chatting with, but the figure may still be indicative of the approach that collectors should take when calling individuals in those states. As well, people may not worry about consequences because chatbots are increasingly taking over these kinds of online interactions.
Hawaii was the “nicest” state, swearing in only 0.69% of online conversations, followed by Louisiana (0.77%), and Minnesota (0.96%).
The company broke down curse words into “hard” and “soft” curse words and you’re going to have to click here if you want to see the list. Men were more likely to use hard curse words, often involving body parts, while women were more likely to use softer curse words, like gosh.
Perhaps, most surpsingly, is that charities were the industry that had the highest incidence of impoliteness and swearing. The pharmaceutical industry had the nicest interactions.