Daily Digest – March 7. States Kick Off National Consumer Protection Week; Smaller Healthcare Orgs Getting Into RCM

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. 

STATES KICK OFF NATIONAL CONSUMER PROTECTION WEEK WITH LISTS OF TOP COMPLAINTS

• For those of you who might not have this week circled on your calendar, it’s National Consumer Protection Week. State attorneys general kicked off the week yesterday by revealing their top 10 lists of consumer complaints for 2016. Not surprisingly, debt collection was a very common complaint in New York, Illinois, Michigan, and South Carolina.

SMALLER HEALTHCARE COMPANIES JUMPING IN RCM BOAT

• When discussing the concept of Revenue Cycle Management, it’s usually only the large healthcare organizations that are involved in the discussion. But now, smaller healthcare companies, like Physical Therapy centers, are getting involved in deploying RCM strategies, to improve patient care and collection rates.

FDCPA 101

• Let’s face it. Not all of us are experts in our knowledge and understanding of the Fair Debt Collection Practices Act. And more lawyers are being classified as debt collectors, even though they might not realize it. Here is a good overview of the FDCPA and how it applies to lawyers, and some important components of the law that everyone should be familiar with.

WORTH NOTING: One of the architects of the Dodd-Frank law says the CFPB would not work as a commission … Republicans have unveiled their replacement to the Affordable Care Act … Is press secretary Sean Spicer worried about cameras stealing his soul? … Three cold email strategies with high response rates … How best to use the 40 hours a week employees give you … More women are becoming morticians … IHOP is giving away free pancakes today … A study has finally concluded that it’s better to stand than walk on escalators … There was a court case to determine whether the Snuggie was a blanket or an article of clothing … Fact checking President Trump’s wire-tapping claims.

How card counting works

Does anyone even care about this anymore?

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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.