The Jacksonville, Fla.-based agency will lease up to 40,000 of office space after receiving $1 million in economic development incentives from the state government.
“Ours is an industry that too often gets a negative reputation. DCI is changing that in how we treat our customers and through our own company culture. We got to the top of our industry by being nice. We focus on the customer experience and are legal, moral and ethical,” said Gordon Beck, DCI’s Chief Operating Officer and a Louisvillee native, in a news release. “The reason we’re opening this office in Louisville is our company is looking to expand its customer base and we know we can recruit the kind of employees who want to be a part of our company.”
Working in the new office will be customer service agents, as well as employees working in human resources, administration, compliance, and other functions.