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DEBT COLLECTION COMPLAINT FIGURES DROPPING, BUT STILL REMAIN MOST POPULAR CATEGORY AT CFPB
- The number of debt collection complaints filed by individuals with the Consumer Financial Protection Bureau was its lowest monthly total in six months in November, according to data released yesterday by the agency. The 6,730 complaints filed about debt collections was the third-lowest of any month in 2016 and represented nearly a 30% drop from the high-water mark of 9,643 complaints that were filed in August. Debt collection complaints still account for the most complaints among any of the 11 categories tracked by the CFPB, representing about 29% of all complaints. Mortgages are the next most-complained about category, followed by credit card services which are a distant third.
CAN MESSAGING APPS KEEP COMPANIES FROM HAVING TO COMPLY WITH TCPA?
- An interesting philosophical discussion on the future of text messaging. Messaging apps, like WhatsApp, are not considered text messaging tools, and therefore, may not be subject to the Telephone Consumer Protection Act. So, can WhatsApp and other similar tools be used to avoid complying with the TCPA? There might be a legal argument for it.
DEBT COLLECTION SCAMS NEAR TOP OF LIST OF BBB COMPLAINTS FOR 2016
- The Better Business Bureau has come out with its list of the most popular scams of 2016, and, to nobody’s surprise, debt collection scams are near the top of the list, right behind tax scams. The number of complaints about the tax scam, however, were dramatically reduced following the arrest of a number of individuals in India who were allegedly making the calls and trying to dupe individuals into paying off non-existent tax bills.
WORTH NOTING: President-elect Donald Trump has not hidden his disdain for companies that are looking to move jobs out of America, but looking at where clothes made by his — and his daughter’s — brand, he might want to consider taking his own advice … The best and worst logos of 2016 … The United States spends more on healthcare than any other country. Here is what we are buying … Five books to read during the holiday slowdown … The impactful career of Carrie Fisher, who died yesterday … The top items sold on Amazon during the holiday season … I’ll admit I was surprised when I saw this name at the top of the list of the top-grossing actors of 2016 … One of the country’s largest unions is planning to cut its budget by 30% because of a Donald Trump presidency.
Someone took the time to re-cut the movie “Elf” as a thriller.
The 15 safest cities in the world
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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
