Daily Digest – December 14. Why Your Website Needs To Pass The One-Hand Test; Delinquency Rates To Keep Rising on Cards, Auto Loans

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. 

HOW MANY COLLECTION AGENCIES CAN PASS THIS TEST?

• Take out your smartphone, navigate to your company website and see if you can make a payment while only using one hand. If you are unable to pay a bill or at least start the payment process with one hand, you may need to make your site more mobile friendly. On a recent webinar hosted by RevSpring, that tip and many others were shared to help collection agencies prepare for 2017.

DELINQUENCY RATES ON CREDIT CARDS, AUTO LOANS EXPECTED TO INCREASE IN 2017: TRANSUNION

• The delinquency rates on auto loans and credit cards are expected to increase next year, as interest rates rise and the influx of subprime borrowers into the market run into problems paying their bills, according to data released this morning by TransUnion. The delinquency rate on credit cards is expected to increase to 1.82% by the end of next year from 1.71% this year.

EXPERTS SHARE REVENUE CYCLE MANAGEMENT LESSONS LEARNED IN 2016

• Ten different healthcare experts shared their revenue cycle management tips learned from 2016.

EDUCATION DEPT. UNDER PRESSURE TO MOVE FASTER 

• Activist groups and borrowers are pressuring the Department of Education to move faster on processing debt relief applications for individuals looking to have student loan debts discharged before the Obama administration leaves office.

WORTH NOTING: The Internet shares its boldest healthcare predictions for 2017 … The 10 biggest business mistakes of 2016 and what you can learn from them … One in 25 Americans has been a victim of or been threatened with revenge porn … The nine things ultra productive people do every day … The secret subway line in New York City … Google is moving forward with its self-driving car technology … If you have a NetGear router, please read this … Six thing to never, ever do on company time … Everyone is expecting the Federal Reserve to raise interest rates today … IBM is planning to hire 25,000 workers next year … President-elect Donald Trump picked former Texas governor Rick Perry to be his Energy Secretary.

Carpool karaoke with Bruno Mars

Alan Thicke’s favorite “Growing Pains” memory

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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.