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EDITOR’S NOTE: The Daily Digest will not be published on Thursday or Friday. It will return on Monday, November 27. Happy Thanksgiving!
FREE WEBINAR: Pre-Litigation Demand Letters: The Industry’s Version of a Stick-Up. Tuesday, November 29 at 1pm EST, Sponsored by WebRecon. Join Tim Collins, Kelly Knepper-Stephens, and Charity Olson as they share their advice and best practices in how to deal with pre-litigation demand letters. For an industry where compliance and legal costs are only going up, this event is a must-attend for everyone. REGISTER HERE
The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
SERVICER REACHES $2.4M SETTLEMENT AFTER BEING ACCUSED OF VIOLATING STATE DEBT COLLECTION REGS
- A student loan servicer, Xerox Education Services, has reached a $2.4 million settlement with the state of Massachusetts after it was accused of harassing borrowers and charging excessive fees. The servicer violated the state’s debt collection regulations by allegedly calling individuals more than twice per week and failed to investigate credit reporting disputes, according to the state attorney general’s office.
COLLECTION AGENCY, DEBT BUYER EXPANDS IN SOUTH DAKOTA
- An employee-owned collection agency and debt buyer, NCB Management Services, has expanded its Sioux Falls, S.D., call center to 200 employees, from 30 when it opened seven years ago, according to a published report. The senior managers of the agency touted the great community in Sioux Falls and said it was a great place to open up a call center.
501(r) COMPLIANCE OBLIGATIONS “UNDERESTIMATED,” ACCORDING TO LAW FIRM
- A fairly comprehensive overview of the regulations included in 501(r), which dictates the compliance obligations for non-profit hospitals on the governance of financial assistance, billing, and collection practices. The “significance” of the obligations has been “underestimated,” according to a pair of lawyers from Manatt Phelps & Phillips, who lay out why hospitals must “ensure that their contracts with billing and collection vendors include essential terms prescribed by the 501(r) regulations and provide the hospitals with the rights and resources necessary to comply with Section 501(r).”
WORTH NOTING: Auto safety regulators want the driving equivalent of airplane mode to keep drivers from using their smartphones while in a vehicle … Morning habits to boost your productivity all day long … A federal judge has halted a rule that was set to go into effect next week that would have altered how employers pay overtime to workers … 19 unforgettable quotes from Marine General “Mad Dog” Mattis … The 10 things that people steal during the holidays … Airline passengers: here are your rights when airlines screw up … Black Friday secrets that stores don’t want you to know … The Dalai Lama weighs in on Trump’s election win … How Donald Trump’s son-in-law won him the White House.
A pretty cool mannequin challenge video
Video from a daylight jewelry heist
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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
