Daily Digest – November 4. CFPB Consumer Advisory Board Looks To Technology To Help Collection Process; Getting to Know Kelly Knepper-Stephens

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. 

CFPB CONSUMER ADVISORY BOARD LOOKS TO TECHNOLOGY TO HELP COLLECTION PROCESS

• The CFPB’s Consumer Advisory Board spent a lot of time talking about technology to help make the process more consumer friendly its meeting last week, according to a recap of the discussion.

GETTING TO KNOW KELLY KNEPPER-STEPHENS

• In a relatively short period of time, Kelly Knepper-Stephens has asserted herself as one of the most knowledgeable compliance experts in the collections and debt-buying industry. She has participated in the SBREFA portion of the CFPB’s rulemaking process for both the debt collection rule and the arbitration rule. Click here to learn more about her.

CASCADE RECEIVABLES ANNOUNCES HIRING OF JEFF HOWELL

• Cascade Receivables Management LLC announced the hiring of Jeff Howell as Director of National Sales.

 

WHY SOME POORER NEIGHBORHOODS ARE BETTER OFF THAN OTHERS

• Some poorer neighborhoods across America are better off than others because the general creditworthiness of the people living in those areas are better, according to data released yesterday by the Federal Reserve Bank of St. Louis.

BANKRUPTCY NUMBERS CONTINUE FALLING

• The number of businesses filing for bankruptcy protection continues to increase but the overall number of personal and corporate filings continues to decline, according to data released yesterday by the American Bankruptcy Institute.

RCM PROVIDER RAISES $16M IN FUNDING

• Revenue cycle management provider Recondo Technology announced it has raised $16 million in  funding. The company plans to use the money to further develop its products, particularly in areas of API-enabled revenue cycle content, expanded claims statusing, and authorization automation.

CALLMINER LAUNCHES FIRST CUSTOMER ENGAGEMENT ANALYTICS APP EXCHANGE

• CallMiner announced the launch of Eureka Xchange, an app exchange for its powerful Eureka 10 interaction analytics platform. From Eureka Xchange, users can extend CallMiner Eureka with expertly crafted “categories,” search queries for automatically tagging customer interaction events relevant to their operations.

WORTH NOTING: What to expect in today’s labor report … The White House is bracing for an election day cyber-attack … Talk about putting the cart before the horse: What happens if a disputed election goes before the 8-member Supreme Court … The most expensive homes sold in America’s biggest cities this year … The problems for Wells Fargo just will not go away … Photos that show how much trouble Californians are in … Designers sum up the election cycle in a single image … Game 7 of the World Series was the most-watched baseball game in 25 years … Why paying high salaries can be bad for business … Why psychology keeps you from paying off your credit card every month … Why people stay in jobs they hate … The Cubs winning the World Series is good business for tattoo parlors.

The trailer for the new “Wonder Woman” movie

How the sandwich was invented

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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.