Daily Digest – October 10. One Missed Call Cost Wells Fargo $4 Million; Indian Call Center Reps Impersonating IRS Agents Were Making $150k Per Day

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. 

INDIAN CALL CENTER REPS ALLEGEDLY IMPERSONATING IRS AGENTS WERE MAKING $150K PER DAY

• Nearly 800 employees of an Indian call center were detained and 70 were arrested after police conducted a raid after the center was suspected of stealing millions of dollars from Americans. Call center employees were impersonating employees and officers of the Internal Revenue Service and were raking in more than $150,000 per day for a year, according to a published report.

GLITCH FIXED ON DOD WEBSITE THAT WAS CAUSING FALSE NEGATIVES TO BE REPORTED ON ACTIVE DUTY MILITARY MEMBERS

• A bug in the database that lenders and repossession agents can use to determine whether an individual is an active duty member of the military which had not been working for a week has been fixed, according to a notice posted by the Department of Defense on the website used to check military status. The notice said the site has been working since Friday night. No other information was provided.

AGS SEND LETTER TO CFPB COMMENDING AGENCY’S PAYDAY LENDING RULE

• A coalition of eight attorneys general have submitted a letter to the Consumer Financial Protection Bureau, “commending” the agency on its proposed payday lending rule. Joining New York Attorney General Eric Schndeiderman were the AGs from Connecticut, Maryland, Massachusetts, New Hampshire, Pennsylvania, Vermont, and the District of Columbia.

THOROUGHBRED DEBT COLLECTOR WINS SIXTH STRAIGHT RACE

• Australian thoroughbred race horse Debt Collector won his sixth straight race, the Pansonic Kanji Mile, the first leg in the Singapore Triple Crown for older horses.

WHY RETURNING MISSED CALLS IS IMPORTANT

• One unanswered phone call to Wells Fargo from a legal services attorney led to the lender being investigated for alleged violations of the Servicemembers Civil Relief Act, according to an attorney with the Department of Justice. The lender has repossessed the vehicle of a servicemember while he was deployed in Afghanistan and when he returned, he sought help from a local legal services organization. When the call placed to Wells by the lawyer was not returned, the lawyer reported the incident to the Department of Justice, which opened an investigation, found 412 other repossessions that violated the SCRA, and fined Wells Fargo $4 million.

 

WORTH NOTING: Last night’s presidential debate was a doozy … Donald Trump threatened to throw Hillary Clinton in jail if he wins the election … Some called it the most bizarre debate in presidential history … Why do lower-qualified people get promoted? … More employers are offering telemedicine services, but employees are not warming up to the idea … 12 things successful people never reveal about themselves at work … How the business of bottled water went bad … As a Canadian, it’s my duty to wish you a Happy Thanksgiving … Digital tools to help you save time at work.

Seven in 10 Americans say they have less than $1,000 in savings

 

Desk exercises to help reduce the stress of sitting all day

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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.