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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
MORE AMERICANS GETTING, AND NOT ABLE TO PAY OFF, CREDIT CARDS
- Credit bureau TransUnion released its quarterly insights report this morning, showing that 10 million individuals opened new credit card accounts in the past year, and that the total amount outstanding on credit cards increased 6% from a year ago, to $662 billion. Meanwhile, the delinquency rate on credit cards and auto loans increased during the past year, while the delinquency rate on personal loans and mortgages decreased.
GETTING TO KNOW: JOHN BEDARD
- John Bedard is one of the most respected individuals in the collections industry, and has been for a long time. His intellect and insights have helped a large number of industry participants, including one client that was recently being investigated by the Consumer Financial Protection Bureau and 13 state Attorneys General. Click here to read a profile of John, where he talks about how he got his start in the industry, when he is most productive, and why airspace advocacy is the next big legal frontier.
AG OF OHIO BEING SUED FOR ALLOWING “UNREASONABLE” COLLECTION FEES
- The attorney general of Ohio is being sued by a number of individuals with defaulted student loans for allegedly allowing collection agencies and law firms to add on “unreasonable” collection costs. In some cases, the collection costs represent more than 70% of the amount being sought by collection agencies, according to the plaintiffs, who are being represented by the Legal Aid Society of Columbus. There are four separate lawsuits that have been filed so far.
SURVEY REVEALS WHAT COLLECTION AGENCIES ARE LOOKING FOR IN COLLECTORS
- Integrity is the most important trait that collection agencies are looking for in a collector, and active listening is the most important skill, according to a survey of individuals conducted by ACA International. Honesty, patience, and politeness were the next most important traits, according to the survey, which was conducted during ACA’s annual conference in Denver this past June.
WORTH NOTING: Retirees need $130,000 just to cover their healthcare expenses, according to a new study … Google is introducing a new video chat app that is taking on Apple’s FaceTime … Domino’s is adding salads to its menu … 10 HR policies that are embarrassing … The cities in America that are adding the most jobs … 10 things that rich people know that you don’t … Why retailers start stocking Christmas merchandise in the middle of the summer, or earlier … Three simple stretches you should do if you sit all day … If you want to become a success, you need to start looking attractive, on the inside … Why hands-off leadership can hurt more than being a micro-manager … The job perk that millennials are looking for most in a new job … Audi is introducing technology that will tell you when a stoplight is about to turn green.
Watch this technology track your every move in a retail store
What those symbols on the tags on your clothes really mean
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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
