Daily Digest – May 11. Whitepaper Calls Out Flaws in CFPB Database; Town, School Board Looking For Collection Agencies

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. 

WHITEPAPER CALLS OUT FLAWS IN CFPB CONSUMER COMPLAINT DATABASE

• The consumer complaint database maintained by the Consumer Financial Protection Bureau is “rife” with methodological and analytical flaws, ACA International concludes in a whitepaper the association published yesterday. Without providing specific statistics and instead relying on anecdotal evidence as well as using the CFPB’s own acknowledgements of the limitations of its complaint database, the whitepaper raises several concerns that attempt to provide context and illustrate the inherent biases and flaws that exist in the database.

TOWN LOOKING FOR COLLECTION AGENCY TO HELP COLLECT UNPAID LIBRARY FINES

• A New Hampshire town’s public library system is seeking to hire a collection agency to help it collect on unpaid overdue fines and fees. Without providing specific figures, the amount of overdue fines is at least $25,000. A collection agency is mentioned as a potential partner, and the agency would charge a fee to the library to collect the accounts, a fee to integrate software, and an annual maintenance fee.

SCHOOL BOARD NEEDS HELP RECOVERING $1 MILLION IN UNPAID FINES AND FEES

• The school board in Davenport, Iowa is looking to hire a collection agency to help it recover $1 million in unpaid fines and fees. The board is facing a budget shortfall and may have to consider cutting programs and services if some of that money is not recovered.

WORTH NOTING: Wait times to get through security checkpoints at the three New York-area airports are “abysmal” and are up by as much as 80% in the past year … You’re not out of ideas, you’re just being lazy … Five mobile apps to help you rule your day … The 25 best fast food chains in America … Anheuser-Busch renamed Budweiser beer as “America” … How to check how much propane is in your tank … Do working moms screw up their kids? … Autism costs families $2.5 million in childcare and expenses …  It’s getting easier to use your air miles … The top 25 hedge fund managers made $13 billion last year … Four business lessons learned from “Last Comic Standing.”

Why flying is so expensive

A day in the life of a porn star

If you have a tip or item you would like to share, or are interested in sponsoring the Daily Digest, please contact me at [email protected].

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.