Daily Digest – February 25. Old Calls Re-Hashed To Show Bad Collection Behavior; ACA Whitepaper Demonstrates Need For Context in Analyzing CFPB Complaints

“TODAY” SHOW USES RE-TREAD CALLS TO ILLUSTRATE ILLEGAL COLLECTION ACTIVITIES

  • The “Today” show tackles the topic of what consumers should do when they get a call from a debt collector. The advice is pretty benign – like telling consumers they can not be threatened or harassed, and that collectors can not threaten to sue unless they plan to do so. But it’s interesting that the collector recordings they used to illustrate the bad behavior are the exact same recordings that regulators and others have played; it’s kind of like showing a video of the same person running a stop sign and using it an example of how everyone is a bad driver.

ACA WHITEPAPER DISSECTS CFPB COMPLAINT CLAIMS

  • ACA International dissects and dispels many of the statistics and conclusions that were included in a report released recently by an advocacy group. The report used broad numbers to illustrate the size and scope of the problem; ACA countered with the need to take the data into context, especially when considering the tremendous number of calls made by debt collectors every year.

WORTH NOTING: The gap between wealthy and poor communities in the U.S. has never been wider … Why open office spaces hurt productivity … Facebook officially expands beyond the “Like” button … A look at where each Major League baseball team stands heading into spring training … Walmart is America’s most hated retailer … I wish I was this “bankrupt,” too … Why politicians should stop advertising on TV … Now is the best time to own a small business … Meet the man fighting the government against increased surveillance of our smartphones … Are coffee pods killing the planet? … The McPick 2 is dead … Americans drove a record number of miles in 2015 … Is being too busy bad for business?

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