ATLANTA, GA– September 15, 2015 – Bedard Law Group, PC, a leading provider of legal compliance and defense litigation services to the accounts receivables management industry, proudly announces today that David A. Kleber has joined the firm to manage the firm’s new speech analytics legal service.
David brings to the firm more than 20 years’ experience as a collection attorney, including five years as the managing attorney of a nationally recognized collection law firm. David has tried hundreds of cases and successfully defended creditors and asset buyers against consumer claims under state and federal consumer protection laws. David is a frequent speaker and published author on topics such as bankruptcy and garnishment law. David is proud to serve as one of only three Board Certified creditors’ rights specialists in the State of Georgia. He is an active member of ACA International and has served as president of the Georgia Collectors Association.
David joins the firm as Director of Speech Analytics to operate and manage a new outsourced speech analytics legal service offered by the firm, BLG InsightTM. BLG InsightTM analyzes recorded phone calls for small and mid-sized collection agencies and provides legal advice about the content of those telephone calls. The service examines all calls, inbound and outbound, and advises on proper scripting, training, and client-focused call requirements. Clients may also obtain analysis specific to collection production so that call analytics can drive higher revenue.
“Clients need a better way to monitor and manage the vast number of phone calls they record. BLG InsightTM provides the meaningful analysis they are looking for,” said Kleber. “We can now monitor all of our clients’ telephone communications and provide legal advice regarding the compliance of those calls with consumer protection laws.”
Powered by Nexidia, BLG InsightTM complements the firm’s growing compliance practice and helps clients incorporate speech analytics into their compliance management systems at a fraction of the cost of developing their own analytics program.
“We are leveling the speech analytics playing field by bringing these powerful tools to small and mid-sized debt collectors,” said John Bedard, the firm’s managing attorney. “BLG InsightTM is an affordable, subscription based service that combines the power of speech analytics with the precision of legal compliance. We are very pleased to expand our firm’s compliance offerings with this new tool, BLG InsightTM.”
About Bedard Law Group, P.C.
Bedard Law Group, P.C. is located in Duluth, Georgia. The firm represents creditors, asset buyers, attorneys, and debt collectors helping them stay in compliance with state and federal law. The practice focuses on defending FDCPA, TCPA, and FCRA claims, and regulatory actions including CFPB investigations. The attorneys of Bedard Law Group also travel the country performing CFPB readiness assessments for the collection industry. For more information, please visit http://www.bedardlawgroup.com