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Webinar Recordings

2018

January 4
What You Need To Know About The New Law In Oregon
SPEAKER:
Kelly Knepper-Stephens, Stoneleigh Recovery Associates
WEBINAR RECORDING – Audio
WEBINAR RECORDING – Audio + Slides

January 9
Managing Robo Disputes
SPONSOR: WebRecon
SPEAKERS:
Rozanne Andersen, Chief Compliance Officer, Ontario Systems
John Bedard, Bedard Law Group
Monica Littman, Fineman Krekstein & Harris
WEBINAR RECORDING

January 11
Outlook for 2018
SPONSOR: Microbilt
SPEAKERS:
Gordon Beck, CEO, DCI Inc.
David Cherner, Lawyer, Moss & Barnett
June Coleman, Partner, Kronick Moskovitz Tiedemann & Girard
Ohad Samet, CEO, TrueAccord
WEBINAR RECORDING

February 13
Monitoring Employee Performance
SPONSOR: Peak Revenue Learning
SPEAKERS:
Christina Rioux, SVP at Credit Solutions
Kelly Parsons-O’Brien, President at Credit Bureau Associates
WEBINAR RECORDING

February 15
Which Audits Should You Have Done and Why
SPONSOR: Interprose
SPEAKERS:
Tim Collins, Chief Compliance Officer, TrueAccord
Paige Tortorich, Internal Audit Manager, Enhanced Resource Center
WEBINAR RECORDING

February 20
How to Maximize Recoveries During Tax Season
SPONSOR: Microbilt
SPEAKERS:
Jacob Corlyon, Owner, Capital Collection Management
Mike Hiller, Vice President, American Profit Recovery
Ed Saleh, Owner, Acer Capital Recovery
WEBINAR RECORDING

February 22
Payment Compliance 101: What Every Collection Agency Should Know
SPONSOR: PDCFlow
SPEAKERS:
Krystal Collins, Trust Manager, AMCOL Systems
Michael Etmund, Lawyer, Moss & Barnett
Scott Wortman, Partner, Blank Rome
WEBINAR RECORDING

March 1
Avoid Lawsuits – Why Convenience Fees Are Not A Great Solution in ARM
SPONSOR: BillingTree
SPEAKERS:
Rozanne Andersen, Chief Compliance Officer, Ontario Systems
Claudia Callaway, Partner, Katten Muchin Rosenman
Christina Grigorian, Partner, Katten Muchin Rosenman
WEBINAR RECORDING

March 19
The TCPA Decision in ACA International v. FCC
SPONSOR: TCN
SPEAKERS:
Don Maurice, Partner, Maurice Wutscher
Scott Wortman, Partner, Blank Rome
Tom Good, Partner, Barron & Newburger
WEBINAR RECORDING

March 22
How to Cater Collection Messages to Different Generations
SPONSOR: Microbilt
SPEAKERS:
Mike DeCarpio, Vice President of Collections, RevSolve
Sophie Benbenek, Head of Data Science, TrueAccord
Brian Watkins, Owner, Southern Oregon Credit
WEBINAR RECORDING

March 27
Reverse Avila Lawsuits
SPONSOR: Barron & Newburger
SPEAKERS:
Arthur Sanders, Partner, Barron & Newburger
Judd Peak, Chief Compliance Officer, Frost-Arnett
Katie Grzechnik Neill, Compliance & Litigation Counsel, ARS National Services
WEBINAR RECORDING

April 2
How the Taylor Appeals Court Decision Affects the ARM Industry
SPONSOR: Maurice Wutscher
SPEAKERS:
Donald Maurice, Principal, Maurice Wutscher
Eric Rosenkoetter, Principal, Maurice Wutscher
Brent Yarborough, Principal, Maurice Wutscher
WEBINAR RECORDING

April 3
Which Compliance Topics are Causing the Biggest Headaches
SPONSOR: Cornerstone Support
SPEAKERS:
Kelly Knepper-Stephens, Chief Compliance Officer, Stoneleigh Recovery Associates
LaDonna Bohling, Vice President, Contract Callers
Nicole Strickler, Partner, Messer Strickler
WEBINAR RECORDING

April 19
What are the Best Types of Alternative Data to Incorporate Into Your Collections Process?
SPONSOR: Microbilt
SPEAKERS:
Nick Jarman, Chief Operating Officer, Credit Collection Partners
Mike Hiller, Vice President, American Profit Recovery
Kelly Parsons-O’Brien, President, Pacific Credit Services
WEBINAR RECORDING

April 24
Best Practices in Managing Recurring Payments
SPONSOR: PDCflow
SPEAKERS:
Rozanne Andersen, Chief Compliance Officer, Ontario Systems
Robert Blair, Senior Vice President, Diversified Consultants, Inc.
Julie Hughes, Senior Product Manager, TrueAccord
WEBINAR RECORDING

May 22
The Moneyball-ization of Collections
SPONSOR: Microbilt
SPEAKERS:
Sophie Benbenek, Head of Data Science, TrueAccord
Jacob Corlyon, Owner, Capital Collection Management
Mike Hiller, Vice President, American Profit Recovery
Michael Lages, President & Chief Financial Officer Delta Outsource Group
WEBINAR RECORDING

May 24
What Do You Teach In Your Training Programs?
SPONSOR: Peak Revenue Learning
SPEAKERS:
LaDonna Bohling, Vice President, Contract Callers
Bob Duenkel, Compliance Credit and Collections Officer & Ombudsman, Williams & Fudge
Kelli Krueger, Vice President, Organizational Development, CBE Companies
Kelly Parsons-O’Brien, President, Pacific Credit Services
WEBINAR RECORDING

May 31
The Collections Industry in the Trump Administration: Better or Worse?
SPONSOR: LexisNexis Risk Solutions
SPEAKERS:
Gordon Beck, CEO, Diversified Consultants, Inc.
Joann Needleman, Partner, Clark Hill
Rick Perr, Partner, Fineman Krekstein & Harris
Rozanne Andersen, Chief Compliance Officer, Ontario Systems
WEBINAR RECORDING

Tuesday, June 5
How to Grow Your Collection Agency
SPONSOR: VoApps
SPEAKERS:
Harry Strausser, President, Mid-Atlantic Collectors Association
Nick Jarman, Chief Operating Officer, Credit Collection Partners
WEBINAR RECORDING

Tuesday, June 12
What You Need To Go After Large Clients
SPONSOR: Cornerstone Support
SPEAKERS:
Misty Carson, Executive Vice President – Sales & Marketing, MRS BPO
Joe Gelbard, Chief Revenue Officer, TrueAccord
WEBINAR RECORDING

Wednesday, June 13
Maximizing Employee Performance and Minimizing Employee Turnover
SPONSOR: DAKCS Software Systems
SPEAKERS:
Rick Bonitzer, CEO, Credit Collection Partners
Kelli Krueger, Vice President, Organizational Development, CBE Companies
Donna Nicholson Stief, Executive Director & Chief Compliance Officer, Credit Bureau of Lancaster County
Kelly Parsons-O’Brien, President, Pacific Credit Services
WEBINAR RECORDING

Thursday, June 14
Safety, Security and Compliance in Web-Based Software
SPONSOR: InterProse
SPEAKERS:
Kevin Epstein, Chief Architect, Onica
Matt Kiefer, Chief Information Officer, Preferred Group of Tampa
Jeremy Mapes, Mapes Consulting
Keith Barthold, Chief Executive, DKB Innovative
WEBINAR RECORDING

Tuesday, June 19
TCPA Update
SPONSOR: TCN
SPEAKERS:
Tom Dominczyk, Principal, Maurice Wutscher
David Kaminski, Partner, Carlson & Messer
Nicole Strickler, Partner, Messer & Strickler
WEBINAR RECORDING

Tuesday, June 26
How to Conduct a Risk Assessment
SPONSOR: InterProse
SPEAKERS:
Leslie Bender, Chief Strategy Office & General Counsel, BCA Financial Services
Kelly Knepper-Stephens, Chief Compliance Officer, Stoneleigh Recovery Associates
Mike Wright, Chief Security Officer, TECH LOCK
WEBINAR RECORDING

Tuesday, July 10
Cost-Reduction Strategies
SPONSOR: Microbilt
SPEAKERS:
Christian Lehr, Chief Operating Officer, Healthcare Collections Inc.
Donna Nicholson Stief, Executive Director & Chief Compliance Officer, Credit Bureau of Lancaster County
Roger Weiss, Chief Operating Officer, CACi
WEBINAR RECORDING

2017

January 19
The M&A Outlook for 2017: What Collection Agencies Will Be Worth
SPEAKER:
Michael Lamm, Corporate Advisory Solutions
WEBINAR RECORDING

February 14
How to Train and Re-Train Employees
SPONSOR: Peak Revenue Learning
SPEAKERS:
LaDonna Bohling, Vice President, Contract Callers
Mike Hiller, Vice President, American Profit Recovery
Roger Weis, The Collections Coach & CACi
WEBINAR RECORDING

March 23
How to Beat Professional Plaintiffs
SPONSOR: WebRecon
SPEAKERS:
John Bedard, Bedard Law Group
Amy Jonker, Maurice Wutscher
David Kaminski, Carlson & Messer
Manny Newburger, Barron & Newburger
WEBINAR RECORDING

May 25
New Guidance From The CFPB on Credit Reporting
SPONSOR: Bedard Law Group
SPEAKERS:
John Bedard, Bedard Law Group
Nicole Strickler, Messer Strickler
Lexi Knight, Investment Retrievers
WEBINAR RECORDING

June 6
How to Turn Complaints Into Training Opportunities
SPONSOR: Peak Revenue Learning
SPEAKERS:
Jana Mayer, Receivables Performance Management
Mary Shores, Midstate Collection Solutions
Harry Strausser, Eastern Revenue
WEBINAR RECORDING

June 14
Henson v. Santander: What it Means
SPONSOR: WebRecon
SPEAKERS:
Scott Wortman, Warshaw & Burstein
Tom Good, Barron & Newburger
Donald Maurice, Maurice Wutscher
WEBINAR RECORDING

June 27
Cutting Through The Fog of Payment Processing: How To Do It The Right Way
SPONSOR: BillingTree
SPEAKERS:
Rozanne Andersen, Chief Compliance Officer, Ontario Systems
Chad Probst, VP of Sales & Business Development, BillingTree
WEBINAR RECORDING

August 1
Developing a Compliant Contact Strategy
SPONSOR: VoApps
SPEAKERS:
Alicia McKeighan, Chief Compliance Officer, Afni
Greg Meyer, Collection Manager, American Profit Recovery
Judd Peak, Chief Compliance Officer & General Counsel, Frost-Arnett Company
WEBINAR RECORDING

September 21
Best Practices in Scoring
SPONSOR: Microbilt
SPEAKERS:
LaDonna Bohling, Contract Callers
Mike Hiller, American Profit Recovery
Ed Saleh, Acer Capital Recovery
WEBINAR RECORDING

October 5
How to Hire the Right Candidates
SPONSOR: Peak Revenue Learning
SPEAKERS:
Gordon Beck, DCI
Michael Lages, Delta Outsource Group
Mike DeCarpio, RevSolve
WEBINAR RECORDING

November 2
Words That Work
SPEAKER:
Mary Shores, Midstate Collection Solutions
WEBINAR RECORDING

November 7
How To Evaluate and Utilize Skiptrace Results
SPONSOR: Microbilt
SPEAKERS:
Raf Leszczynski, SVP of Strategy & Analytics, DCI
Roger Weis, President, CACi
Kelly Parsons-O’Brien, Credit Bureau Associates
WEBINAR RECORDING

November 14
Convenience Fee Processing Model
SPONSOR: LucentPay
SPEAKER:
Graeme Hogan, Fineman Krekstein
WEBINAR RECORDING

November 16
M&A Update in ARM Industry
SPONSOR: Corporate Advisory Solutions
SPEAKERS:
Michael Lamm, Corporate Advisory Solutions
WEBINAR RECORDING

November 28
Common Misconceptions About Judgments
SPONSOR: InvestiNet
SPEAKERS:
Jay Coulter, Resurgent Capital
Brian Winn, Winn Law Group
WEBINAR RECORDING

November 30
How the Changes at the CFPB Will Affect The ARM Industry
SPONSOR: InterProse
SPEAKERS:
Joann Needleman, Clark Hill
Scott Wortman, Warshaw Burstein
Chris Willis, Ballard Spahr
WEBINAR RECORDING

December 6
How Collection Agencies Manage Meritless Lawsuits
SPONSOR: WebRecon
SPEAKERS:
Kelly Knepper-Stephens, Stoneleigh Recovery Associates
Alicia McKeighan, Afni
Judd Peak, Frost-Arnett
Katie Grzechnik Neill, ARS National Services
WEBINAR RECORDING

DECEMBER 7
TOPIC: Don’t Waste Another Year: How To Set a Strategic Plan and Stick To It
SPONSOR: G2 Consulting
SPEAKERS:
Mark Neeb
Gary Anzalone
WEBINAR RECORDING – Audio
WEBINAR RECORDING – Audio + Slides

DECEMBER 12
TOPIC: Developing The Ideal Compensation Structure
SPONSOR: Peak Revenue Learning
SPEAKERS:
Tracey Dudek, State Collection Service
Christian Lehr, Healthcare Collections Inc.
WEBINAR RECORDING

DECEMBER 14
TOPIC: Learn Which Condition Codes You Should Be Using When Dealing With Credit Reporting Disputes
SPEAKER:
John Bedard, Bedard Law Group

December 19
TOPIC: Recent Rulings That Could Be Helpful in Dealing With Meritless Lawsuits
SPONSOR: WebRecon
SPEAKERS:
Mitchell Williamson, Barron & Newburger
Shannon Miller, Maurice Wutscher
Joann Needleman, Clark Hill
WEBINAR RECORDING

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