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Webinar Recordings

2018

January 4
What You Need To Know About The New Law In Oregon
SPEAKER:
Kelly Knepper-Stephens, Stoneleigh Recovery Associates
WEBINAR RECORDING – Audio
WEBINAR RECORDING – Audio + Slides

January 9
Managing Robo Disputes
SPONSOR: WebRecon
SPEAKERS:
Rozanne Andersen, Chief Compliance Officer, Ontario Systems
John Bedard, Bedard Law Group
Monica Littman, Fineman Krekstein & Harris
WEBINAR RECORDING

2017

January 19
The M&A Outlook for 2017: What Collection Agencies Will Be Worth
SPEAKER:
Michael Lamm, Corporate Advisory Solutions
WEBINAR RECORDING

February 14
How to Train and Re-Train Employees
SPONSOR: Peak Revenue Learning
SPEAKERS:
LaDonna Bohling, Vice President, Contract Callers
Mike Hiller, Vice President, American Profit Recovery
Roger Weis, The Collections Coach & CACi
WEBINAR RECORDING

March 23
How to Beat Professional Plaintiffs
SPONSOR: WebRecon
SPEAKERS:
John Bedard, Bedard Law Group
Amy Jonker, Maurice Wutscher
David Kaminski, Carlson & Messer
Manny Newburger, Barron & Newburger
WEBINAR RECORDING

May 25
New Guidance From The CFPB on Credit Reporting
SPONSOR: Bedard Law Group
SPEAKERS:
John Bedard, Bedard Law Group
Nicole Strickler, Messer Strickler
Lexi Knight, Investment Retrievers
WEBINAR RECORDING

June 6
How to Turn Complaints Into Training Opportunities
SPONSOR: Peak Revenue Learning
SPEAKERS:
Jana Mayer, Receivables Performance Management
Mary Shores, Midstate Collection Solutions
Harry Strausser, Eastern Revenue
WEBINAR RECORDING

June 14
Henson v. Santander: What it Means
SPONSOR: WebRecon
SPEAKERS:
Scott Wortman, Warshaw & Burstein
Tom Good, Barron & Newburger
Donald Maurice, Maurice Wutscher
WEBINAR RECORDING

June 27
Cutting Through The Fog of Payment Processing: How To Do It The Right Way
SPONSOR: BillingTree
SPEAKERS:
Rozanne Andersen, Chief Compliance Officer, Ontario Systems
Chad Probst, VP of Sales & Business Development, BillingTree
WEBINAR RECORDING

August 1
Developing a Compliant Contact Strategy
SPONSOR: VoApps
SPEAKERS:
Alicia McKeighan, Chief Compliance Officer, Afni
Greg Meyer, Collection Manager, American Profit Recovery
Judd Peak, Chief Compliance Officer & General Counsel, Frost-Arnett Company
WEBINAR RECORDING

September 21
Best Practices in Scoring
SPONSOR: Microbilt
SPEAKERS:
LaDonna Bohling, Contract Callers
Mike Hiller, American Profit Recovery
Ed Saleh, Acer Capital Recovery
WEBINAR RECORDING

October 5
How to Hire the Right Candidates
SPONSOR: Peak Revenue Learning
SPEAKERS:
Gordon Beck, DCI
Michael Lages, Delta Outsource Group
Mike DeCarpio, RevSolve
WEBINAR RECORDING

November 2
Words That Work
SPEAKER:
Mary Shores, Midstate Collection Solutions
WEBINAR RECORDING

November 7
How To Evaluate and Utilize Skiptrace Results
SPONSOR: Microbilt
SPEAKERS:
Raf Leszczynski, SVP of Strategy & Analytics, DCI
Roger Weis, President, CACi
Kelly Parsons-O’Brien, Credit Bureau Associates
WEBINAR RECORDING

November 14
Convenience Fee Processing Model
SPONSOR: LucentPay
SPEAKER:
Graeme Hogan, Fineman Krekstein
WEBINAR RECORDING

November 16
M&A Update in ARM Industry
SPONSOR: Corporate Advisory Solutions
SPEAKERS:
Michael Lamm, Corporate Advisory Solutions
WEBINAR RECORDING

November 28
Common Misconceptions About Judgments
SPONSOR: InvestiNet
SPEAKERS:
Jay Coulter, Resurgent Capital
Brian Winn, Winn Law Group
WEBINAR RECORDING

November 30
How the Changes at the CFPB Will Affect The ARM Industry
SPONSOR: InterProse
SPEAKERS:
Joann Needleman, Clark Hill
Scott Wortman, Warshaw Burstein
Chris Willis, Ballard Spahr
WEBINAR RECORDING

December 6
How Collection Agencies Manage Meritless Lawsuits
SPONSOR: WebRecon
SPEAKERS:
Kelly Knepper-Stephens, Stoneleigh Recovery Associates
Alicia McKeighan, Afni
Judd Peak, Frost-Arnett
Katie Grzechnik Neill, ARS National Services
WEBINAR RECORDING

DECEMBER 7
TOPIC: Don’t Waste Another Year: How To Set a Strategic Plan and Stick To It
SPONSOR: G2 Consulting
SPEAKERS:
Mark Neeb
Gary Anzalone
WEBINAR RECORDING – Audio
WEBINAR RECORDING – Audio + Slides

DECEMBER 12
TOPIC: Developing The Ideal Compensation Structure
SPONSOR: Peak Revenue Learning
SPEAKERS:
Tracey Dudek, State Collection Service
Christian Lehr, Healthcare Collections Inc.
WEBINAR RECORDING

DECEMBER 14
TOPIC: Learn Which Condition Codes You Should Be Using When Dealing With Credit Reporting Disputes
SPEAKER:
John Bedard, Bedard Law Group

December 19
TOPIC: Recent Rulings That Could Be Helpful in Dealing With Meritless Lawsuits
SPONSOR: WebRecon
SPEAKERS:
Mitchell Williamson, Barron & Newburger
Shannon Miller, Maurice Wutscher
Joann Needleman, Clark Hill
WEBINAR RECORDING

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