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Home / Daily Digest / Daily Digest – April 12. Consumer Groups Use CFPB Complaint Data to Slam Medical Collections; Supreme Court to Hear Arguments in FDCPA Case Next Week

Daily Digest – April 12. Consumer Groups Use CFPB Complaint Data to Slam Medical Collections; Supreme Court to Hear Arguments in FDCPA Case Next Week

The Daily Digest is sponsored by T-Max Dialer & Communications, the leader in hosted inbound and outbound dialer technology.

CONSUMER GROUP USES CFPB COMPLAINT DATA TO SLAM MEDICAL DEBT COLLECTIONS

  • A consumer group has released a report, based on complaints filed by individuals with the CFPB, concluding that “medical debt collectors often employ aggressive tactics and attempt to collect debt from the wrong customers,” which is not at all incendiary. Basing a report on complaints filed with the CFPB and nothing more is basically deciding whether to see a movie by reading the comments posted on YouTube trailers for the actual film. The complaints, as has been noted by ACA International, lack context and should not be taken as indicators of problems within an industry.

SUPREME COURT TO HEAR ARGUMENTS IN FDCPA CASE NEXT WEEK

  • Next week, the Supreme Court will hear arguments in the case of Henson v. Santander Consumer USA, a case that will determine whether the Fair Debt Collection Practices Act applies to debt buyers. Here is a summary of the case and how closely the wording of the FDCPA is being parsed to figure out whether debt buyers are collectors, as defined by the FDCPA.

ONLINE PORTALS MORE POPULAR THAN LIVE AGENTS FOR FIRST TIME: BILLINGTREE

  • BillingTree has released the “key findings” from its annual survey of the collections industry, revealing that online portal payments have surpassed live agents as the most popular payment channel for the first time in the five years the company has been polling the industry. Compliance is the biggest concern among collection agencies, specifically PIC compliance surrounding accepting debit and credit card payments.

WORTH NOTING: With all of the problems in the world today, it’s comforting to know that some scientists are working on a hugely important issue and have come to an important conclusion: we are tying our shoelaces wrong … The hardest college to get into in every state … The four books you should read this spring … The one place in America where even doctors can’t afford to buy a home … The six people you must have in your network to be successful … I knew it! A study has concluded that using Facebook diminishes your well-being … White House press secretary Sean Spicer really stepped in it yesterdayA progress report on President Trump’s first 100 days in office … Walmart is cutting “several” hundred corporate jobs.

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The Daily Digest is sponsored by T-Max Dialer & Communications, the leader in hosted inbound and outbound dialer technology.

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